Privacy policy

This policy explains what personal data Zovia by Ronisha, operated by Sudhir Sharma ("Zovia", "we"), collects through zovia.me and how we use it.

What we collect

Your name, phone number, email and shipping address when you check out
Order and payment status. We never see or store your card or UPI details; payments are processed by Razorpay.
Contact details you enter at checkout even if you do not finish the order, so we can help you complete it
Basic usage data (pages viewed, items added to cart) and, only if you agree, advertising cookies such as the Meta Pixel

How we use it

To process, ship and support your order
To send order and shipping emails
To remind you about an unfinished checkout
To send offers, only if you ticked the marketing box. You can opt out any time.

Sharing

We share data only with services needed to run the store: payments (Razorpay), courier partners, hosting, and email providers. We do not sell your data.

Data retention

We keep order records for as long as needed for accounting and legal requirements, and other data only as long as it is useful to serve you.

Your rights

You can ask us to see, correct or delete your personal data by emailing support@zovia.me.

Grievance officer

Sudhir Sharma
Email: support@zovia.me
Phone: +91 88998 84222
211/2, Channi Himmat, Jammu, Jammu and Kashmir 180015, India
We respond to grievances within 30 days.

Updates

We may update this policy and will post the new version here. Last updated: 14 November 2026.