Returns, refund & cancellation policy

Damaged, defective or wrong item

If your item arrives damaged or defective, or you received the wrong item, contact us within 48 hours of delivery with photos and an unboxing video. We will send a replacement or give you a full refund, including shipping, at no cost to you.

Returns

• You can return unused items in their original packaging, with tags, within 7 days of delivery.
• For hygiene reasons, leggings and other innerwear cannot be returned once opened, unless they are damaged or wrong.
• To start a return, email support@zovia.me or WhatsApp +91 88998 84222 with your order number. We will share the return address or arrange a pickup where available.
• For change-of-mind returns, return shipping is paid by the customer. For damaged or wrong items, we cover it.

Refunds

• Once we receive and check the returned item, we approve the refund within 2 business days and email you.
• Approved refunds are credited to your original payment method within 5-7 business days. The time your bank takes to show the credit may vary.
• Original shipping charges are refunded only for damaged, defective or wrong items.

Cancellations

• You can cancel your order any time before it is shipped by emailing support@zovia.me or messaging us on WhatsApp with your order number. You get a full refund to your original payment method within 5-7 business days.
• Once an order is shipped, it cannot be cancelled, but you can return it under the policy above.
• We may cancel an order if an item is out of stock or a price was shown incorrectly. In that case you get a full refund.